Slolsqueen Return Policy – Hassle-Free & Customer-Friendly

At Slolsqueen, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a smooth and straightforward return process to make things right.

30-Day Free Return Policy

Enjoy a 30-day satisfaction guarantee—if you’re not happy, you get your money back!

Eligibility:

  • Items must be unworn, unwashed, unused, and in their original condition.
  • Products must be returned in their original packaging.
  • A proof of purchase (receipt) is required.

Defective Products

If your item is defective, simply provide detailed photographs before initiating the return process.

Refund Process

  • Refunds (excluding shipping fees and discounts) will be processed within 9 business days after return approval.
  • Refunds are credited back to your original payment method.

Rejected Returns

  • Items that show signs of use or damage beyond original defects will not be refunded.
  • If your return does not meet our criteria, it will be rejected.

How to Return

For Defective Items:

  • You can download or print a prepaid return label.

For Customer Remorse:

  • Prepaid labels are included in your package.
  • Returns are 100% free, whether due to defects or customer choice.

General Return Guidelines

  • Returns must be initiated within 30 days of purchase.
  • Returned items must be in brand-new condition.
  • No restocking fees apply.

Refund & Exchange Policy

Made-to-Order Items

  • Since all items are custom-made, they are non-returnable unless defective.
  • If defective, we will replace them with the same product and size.

Washed or Used Items

  • Washed, worn, or altered items cannot be returned or exchanged.

Damaged or Faulty Items

  • Items with manufacturing defects (e.g., loose seams, holes) are eligible for a refund or replacement.
  • Proof of damage (photos) must be submitted within 3 days of delivery.

Incorrect Address & Order Changes

  • Orders with incorrect shipping details cannot be refunded or changed after shipment.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card provider (processing times may vary).
  3. Reach out to your bank for possible delays.
  4. If the issue persists, email us at [email protected].

Clearance & Final Sale Items

  • Only regular-priced items are eligible for refunds.
  • Clearance or sale items cannot be refunded, except in cases of defects.

Shipping & Delivery

Address Accuracy

  • Ensure your shipping address is correct at checkout. Orders returned due to incorrect addresses will require additional shipping fees.

Non-Refundable Shipping Costs

  • Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted.

Delivery Timeframes

  • Replacement/exchange shipping times depend on your location.
  • Late deliveries are not eligible for refunds.

Exceptions & Special Conditions

Coupons

  • Coupons apply only to new orders and cannot be retroactively applied.

Force Majeure

  • Refunds are not available for delays caused by uncontrollable events (e.g., natural disasters, strikes).

Need Help? Contact Us!

United States Office:  591 N McKinley St #104, Corona, CA 92879, United States
📧 Email: [email protected]
🕘 Support Hours: Mon–Sat, 8AM–5PM PST
📞 Customer Support: Available 24/7 via email

Thank you for choosing Slolsqueen! We’re here to ensure a seamless shopping experience for you